Refund Policy

1. Our Guarantee

At Kemo IPTV, we are confident in the quality and reliability of our streaming service. We understand that choosing an IPTV provider is a significant decision, which is why we offer generous money-back guarantees on all subscription plans.

Our goal is to make your experience completely risk-free. Try our service, explore our 16,000+ channels, test the picture quality, and experience our Anti-Freeze Technology firsthand. If you're not 100% satisfied within your guarantee window, we'll issue a full refund — no questions asked.

2. Refund Windows

Each plan includes a specific money-back guarantee period, starting from the date of your initial subscription purchase:

Plan	Guarantee Period	Refund Type
Starter Plan	7-day money-back guarantee	Full refund
Premium Plan	30-day money-back guarantee	Full refund
Ultimate Plan	30-day money-back guarantee	Full refund

The guarantee period begins on the date of purchase, not the date of activation. We recommend testing the service thoroughly during this period to ensure it meets your needs.

3. How to Request a Refund

Requesting a refund from Kemo IPTV is simple and hassle-free. Follow these steps:

1. Contact our 24/7 support team — reach out to us via WhatsApp (our fastest support channel) or email. Our team is available around the clock, including weekends and holidays.
2. Provide your account details — share your registered email address or username so we can locate your subscription quickly.
3. Confirmation & processing — once your request is verified, we will confirm the refund and begin processing immediately.

Processing time: Refunds are typically processed within 3–5 business days and returned to your original payment method (credit card, PayPal, cryptocurrency, etc.). Depending on your bank or payment provider, it may take an additional 1–3 business days for the refund to appear on your statement.

4. Exceptions

While we strive to be as flexible as possible, the following exceptions apply to our refund policy:

• Expired guarantee window — refund requests submitted after the guarantee period has ended are not eligible for a refund. We encourage you to test the service thoroughly within the allotted time.
• Terms of Service violations — accounts that have been suspended or terminated due to violations of our Terms of Service (including credential sharing, reselling, or rebroadcasting) are not eligible for any refund.
• Partial-month refunds — we do not offer prorated or partial-month refunds. Refunds are processed for the full subscription amount within the guarantee window only.
• Promotional & trial accounts — free trial subscriptions and heavily discounted promotional offers may have modified refund terms, which will be communicated at the time of purchase.

5. Uptime Guarantee

Kemo IPTV is committed to providing an exceptional streaming experience backed by our industry-leading uptime commitment:

• 99.9% Server Uptime — we guarantee that our streaming servers will be operational and accessible at least 99.9% of the time in any given calendar month.
• Prorated Service Credits — if we fail to meet our 99.9% uptime guarantee in any calendar month, all affected users will automatically receive a prorated service credit applied to their next billing cycle. No action is required on your part — the credit is applied automatically.
• Transparent Monitoring — our server status is monitored 24/7 with real-time incident reporting. Scheduled maintenance windows are communicated at least 24 hours in advance and are excluded from uptime calculations.

This guarantee reflects our confidence in the reliability and resilience of our infrastructure, powered by a globally distributed server network with intelligent failover capabilities.

6. Contact Our Support Team

Our dedicated support team is available 24 hours a day, 7 days a week to assist you with refund requests, billing inquiries, or any other questions. For the fastest response, reach out via WhatsApp: